Kwantics enriches the customer experience analytics using niche technologies of speech analytics, machine learning and natural language processing. We seamlessly analyse big data generated from various customer interaction channels and provide valuable insights to delivery, sales and management teams.
We can integrate customer interaction data across various touch-points such as contact centre calls, chat, email, IVR etc. and provide impactful analysis. We strive hard to reveal to you your customer’s opinion, intent, feedback and sentiment, in-time and in-full. We ensure a data driven approach to improving your customer’s experience.